Shipping policy

SHIPPING POLICY

Last Updated: October 6, 2026

Thank you for shopping with Götze LLC (“Götze,” “we,” “us,” or “our”).

This Shipping Policy explains how orders placed through https://www.gotzeplus.com/ are processed, shipped, and delivered.

By placing an order through our website, you agree to the terms outlined below.

1. ORDER PROCESSING

Upon confirmation of payment, orders are typically processed and prepared for shipment within 2 business days.

Orders are processed during our normal business days. Orders placed on weekends or holidays may begin processing on the next business day.

Processing times may occasionally vary depending on:

  • Product availability;

  • Order volume;

  • Payment verification;

  • Shipping destination;

  • Holidays or promotional periods; and

  • Other circumstances outside our reasonable control.

Once your order has been processed and shipped, a shipping confirmation email containing your tracking information will be sent to the email address provided during checkout, when tracking is available.

Please note that order processing time is separate from shipping and delivery time.

2. SHIPPING DESTINATIONS

We ship worldwide.

We ship to eligible addresses in countries and regions displayed as available during checkout.

Available shipping methods, rates, and estimated delivery times may vary depending on:

  • Shipping address;

  • Destination country;

  • Order value;

  • Product type;

  • Package size or weight; and

  • Selected shipping service.

If we are unable to ship to your location, you will be notified before your order is fulfilled.

3. SHIPPING RATES AND SHIPPING UPGRADES

Shipping charges are calculated and displayed at checkout before you complete your purchase.

Shipping rates may depend on factors including:

  • Destination;

  • Package weight;

  • Package dimensions;

  • Order value; and

  • Shipping service selected.

Shipping upgrades may be available. The cost and estimated delivery time for available upgraded shipping methods will be displayed or quoted during checkout based on your shipping location.

Shipping is free on orders of $199 or more. Any other promotional or free-shipping offer is subject to the conditions stated at the time of the promotion.

4. ESTIMATED DELIVERY TIMES

After your order has been processed and shipped, our typical estimated delivery times are:

  • North American orders: approximately 5–7 business days

  • International orders: approximately 7–14 business days

These delivery timeframes are estimates only.

Depending on the destination of the package, customs processing, holidays, carrier conditions, and other delays, actual shipping times may vary.

Please note that all delivery times are estimates only. Götze does not guarantee specific delivery dates unless expressly stated otherwise.

Delivery times may also be affected by:

  • Carrier delays;

  • Severe weather;

  • High seasonal shipping volume;

  • Customs processing;

  • Incorrect or incomplete addresses;

  • Local service interruptions;

  • Natural disasters;

  • Public holidays;

  • Supply chain disruptions; or

  • Other circumstances outside our reasonable control.

Götze is not responsible for carrier or customs delays once an order has been transferred to the applicable shipping provider.

5. TRACKING YOUR ORDER

When tracking information is available, it will be sent to the email address provided during checkout.

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.

Tracking information may not become active immediately after the shipping label has been created.

If your tracking information has not updated for an extended period, please contact us at gotzeplus@gmail.com, and we will assist you in reviewing the shipment status.

6. SHIPPING ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

  • Full name;

  • Street address;

  • Apartment, unit, or suite number;

  • City;

  • State or province;

  • Postal or ZIP code; and

  • Country.

Please ensure that all delivery information is accurate and complete.

If information is incorrect or missing, we may need to contact you to obtain or update the necessary delivery information. This may delay the processing or delivery of your order.

If you notice an error in your shipping address, contact us as soon as possible at gotzeplus@gmail.com.

We will make reasonable efforts to update your address before the order ships, but we cannot guarantee that changes can be made once fulfillment has begun.

7. ORDERS SHIPPED TO AN INCORRECT ADDRESS

Götze will not be held responsible for lost or undelivered goods resulting from an incorrect or incomplete shipping address provided by the customer.

If an order is delivered to an address entered incorrectly by the customer, Götze may not be responsible for replacing or refunding the order.

If a shipment is returned to us because of:

  • An incorrect address;

  • An incomplete address;

  • A failed delivery attempt;

  • An unclaimed package; or

  • Refusal of delivery,

we may contact you to arrange reshipment.

Additional shipping fees may apply before the order can be sent again.

8. LOST PACKAGES

If your tracking information does not show delivery and you believe your package may be lost, please contact us at gotzeplus@gmail.com.

We may ask you to:

  • Confirm your shipping address;

  • Check with household members or neighbors;

  • Check around your property or delivery area;

  • Contact the shipping carrier or local postal service; or

  • Allow the carrier sufficient time to complete an investigation.

Where appropriate, we may also submit or assist with a carrier claim.

Replacement or refund eligibility will depend on the circumstances of the shipment and the outcome of any applicable carrier investigation.

9. PACKAGES MARKED AS DELIVERED

If the carrier marks your package as delivered but you cannot locate it, we recommend that you first:

  • Check around your delivery location;

  • Ask household members;

  • Check with neighbors;

  • Check with your building reception, concierge, or mailroom, if applicable; and

  • Contact the carrier or local postal service for delivery details.

Carriers may occasionally mark a package as delivered shortly before the package physically arrives.

If you are still unable to locate your order after completing these steps, please contact us at gotzeplus@gmail.com for assistance.

10. LOCAL POSTAL AND COURIER DELIVERY

Depending on your country and delivery area, your order may be delivered by:

  • Your local postal service;

  • A regional delivery provider; or

  • A local courier company.

Many international orders are transferred to the local postal service in the destination country for final delivery.

As a result, your package may arrive together with your regular mail.

If you are not available when delivery is attempted, the postal service or courier may leave a delivery notice advising you:

  • That a delivery attempt was made;

  • Where your package can be collected;

  • How to schedule another delivery attempt; or

  • How long the package will be held for collection.

Customers are responsible for following the carrier's instructions and collecting packages within the required timeframe.

11. DAMAGED PACKAGES

If your order arrives damaged during shipping, please contact us as soon as possible at gotzeplus@gmail.com.

To help us review your claim, please provide:

  • Your order number;

  • A description of the issue;

  • Clear photos of the damaged product;

  • Photos of the shipping package; and

  • Photos of the shipping label, when requested.

Please retain all packaging materials until your claim has been reviewed.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution in accordance with our applicable policies.

12. MISSING OR INCORRECT ITEMS

If your order arrives with an item missing or you receive the wrong product, please contact us promptly.

Please include:

  • Your order number;

  • The item you expected to receive;

  • The item you actually received, if applicable; and

  • Photos of the package and contents, when requested.

We will review the order and provide an appropriate resolution.

13. MULTIPLE SHIPMENTS

Some orders may be shipped in more than one package.

If this occurs, you may receive:

  • Multiple tracking numbers;

  • Packages arriving on different dates; or

  • Separate shipping confirmation emails.

Receiving only part of your order does not necessarily mean that the remaining items are missing.

Please review your shipping confirmation and tracking information before contacting customer support.

14. INTERNATIONAL SHIPPING

Götze ships internationally to eligible destinations worldwide.

For international shipments, the typical estimated delivery time after processing and dispatch is approximately 7–14 business days.

However, international delivery times may vary significantly depending on the destination, local postal service, carrier operations, and customs processing.

International shipments may be subject to:

  • Customs inspections;

  • Import duties;

  • Taxes;

  • Brokerage charges;

  • Handling fees; or

  • Other charges imposed by the destination country.

Unless otherwise stated during checkout, customers are responsible for any import duties, taxes, customs fees, or related charges assessed by local authorities.

Götze does not control these charges and cannot predict their amount.

Customers are responsible for complying with all laws and regulations applicable to their delivery destination.

15. CUSTOMS PROCESSING AND DELAYS

International shipments may experience delays while being processed by customs authorities.

Your local customs office may require additional documentation, information, payment, or processing time before releasing your package.

These requirements may delay your estimated delivery time.

Customs processing times are outside our control and are not included in our standard estimated delivery timeframes.

Delays may also occur if:

  • Customs requires additional documentation;

  • The recipient must provide additional information;

  • Duties or taxes remain unpaid;

  • The package requires inspection; or

  • Local authorities experience processing delays.

Götze is not responsible for delays caused by customs agencies, postal authorities, carriers, or government agencies.

16. REFUSED OR UNCLAIMED INTERNATIONAL SHIPMENTS

If an international shipment is:

  • Refused;

  • Not collected;

  • Rejected by customs;

  • Returned because duties or taxes were not paid; or

  • Returned because delivery information was incorrect or incomplete,

the original shipping fees and any return-related costs may be deducted from any applicable refund where permitted by law.

Additional shipping fees may apply if the customer requests that the package be shipped again.

17. PRE-ORDERS AND BACKORDERS

If a product is offered as a pre-order or becomes temporarily backordered, the estimated shipping timeframe may differ from our standard fulfillment schedule.

Where reasonably possible, we will provide updated information regarding the expected shipment timeframe.

Orders containing both in-stock and backordered items may be shipped together or separately depending on availability and fulfillment arrangements.

18. SHIPPING DELAYS

While we aim to process and deliver orders as efficiently as possible, delays may occasionally occur.

Delays may result from circumstances including:

  • High order volumes;

  • Inventory shortages;

  • Carrier disruptions;

  • Severe weather;

  • Customs delays;

  • Public holidays;

  • Supply chain interruptions;

  • Incorrect or incomplete delivery information; or

  • Events beyond our reasonable control.

We appreciate your understanding if these circumstances affect the delivery of your order.

19. CANCELLATIONS AND ORDER CHANGES

If you need to cancel or modify an order, contact us as soon as possible.

We will make reasonable efforts to accommodate your request before the order enters fulfillment.

Once an order has been processed, packed, or shipped, we may no longer be able to:

  • Cancel the order;

  • Change the shipping address;

  • Change the shipping method; or

  • Modify the items in the order.

If the order has already shipped, any return will be handled according to our applicable return and refund policies.

20. DELIVERY RESPONSIBILITY

Once a shipment has been accepted by the carrier, the package is generally under the carrier's control until delivery.

Depending on the destination, responsibility for final-mile delivery may be transferred between international carriers, local postal services, or regional courier companies.

We will make reasonable efforts to assist customers with shipping concerns, but we are not responsible for delays, delivery errors, or disruptions caused solely by carriers, customs authorities, postal services, incorrect customer information, or circumstances outside our reasonable control.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

21. CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy periodically to reflect changes to:

  • Shipping providers;

  • Delivery services;

  • Fulfillment practices;

  • Business operations;

  • Legal requirements; or

  • Other operational considerations.

Any changes will be reflected by updating the “Last Updated” date at the top of this policy.

22. CONTACT US

If your package does not arrive, arrives damaged, or you have questions about shipping, tracking, delivery, or your order, please contact us:

Götze LLC
2621 W Woodland Dr
Anaheim, CA 92801
United States

Email: gotzeplus@gmail.com
Phone: +1 646-581-2510
Website: https://www.gotzeplus.com/