Refund policy
Last updated: October 2026
Not completely happy with your purchase? Return it within 30 days of delivery for a full refund — no restocking fee.
Returns
You have 30 days from the date you receive your order to request a return. All items are eligible, including sale and discounted items, as long as the product is in the condition you received it — unused, with original tags and packaging where applicable.
How to start a return
- Email us at gotzeplus@gmail.com with your order number.
- We confirm your return and send instructions.
- Ship the item back to: Götze, 2621 W Woodland Dr, Anaheim, CA 92801, USA.
Please don’t send anything back before we confirm. Return shipping is paid by you, unless the item arrived damaged, defective or incorrect, or the return is due to an error on our side.
Refunds
Once we receive and inspect your return, we’ll let you know your refund is approved. Approved refunds go back to your original payment method in full, within 5–10 business days. Your bank or card company may need extra time to post it. Original shipping charges are non-refundable unless the return is due to our error or required by law.
Damaged, defective or incorrect items
If your item arrives damaged, defective or not what you ordered, email us right away at gotzeplus@gmail.com with your order number and, if possible, a photo. We’ll make it right at no cost to you.
Exchanges
The fastest way to get a different item is to return the original and place a new order once your return is confirmed.
European Union
If your order ships to the EU, you may also cancel or return it for any reason within 14 days of delivery, in addition to the 30-day window above.
Lifetime Limited Warranty
Götze products are covered by a Lifetime Limited Warranty against defects in materials or workmanship under normal use. For warranty help, email gotzeplus@gmail.com.
Questions?
We’re happy to help — gotzeplus@gmail.com · +1 646-581-2510. We aim to respond within one business day.