Frequently Asked Questions
Quick answers about orders, shipping, returns, warranty and care.
Orders & Shipping
How long does shipping take?
Once payment is confirmed, orders are typically processed within 2 business days. After shipping, delivery usually takes about 5–7 business days in North America and 7–14 business days internationally. These are estimates, and weekends, holidays, customs and carrier delays can affect timing.
Is shipping free?
Yes, on orders of $199 or more. Shipping for smaller orders is calculated and shown at checkout.
Do you ship internationally?
Yes. International shipping is available to eligible destinations, with costs and delivery times shown at checkout. Customers are responsible for any customs duties, taxes or import fees.
How do I track my order?
Once your order ships, we email you the tracking information when it is available. It can take a little while for the carrier's system to update.
What if I entered the wrong shipping address?
Contact us as soon as possible at gotzeplus@gmail.com. We will make reasonable efforts to update the address before the order ships, but we cannot guarantee changes once fulfillment has begun.
Can I change or cancel my order?
Contact us as soon as possible at gotzeplus@gmail.com. If the order has not yet been processed, we will do our best to change or cancel it. Once it has shipped, you can return it under our 30-day return policy.
I did not receive a confirmation email
Please check your spam or promotions folder first. If it is not there, contact us with the email address used at checkout and we will help.
What payment methods do you accept?
We accept the payment methods shown at checkout, including credit and debit cards where available.
Returns & Refunds
What is your return policy?
You can return any item, including sale items, within 30 days of delivery for a full refund of approved returns. There is no restocking fee.
What are the conditions for a return?
Items should be unused and in the same condition you received them, with original packaging where applicable. Please contact us at gotzeplus@gmail.com before sending anything back.
How do I start a return?
Email gotzeplus@gmail.com with your order number. We confirm the return and send instructions on where to send the item.
Who pays for return shipping?
You do, unless the item arrived damaged, defective or incorrect.
How long does it take to receive my refund?
Once we receive and inspect your returned item, we notify you that your refund is approved. Approved refunds are issued in full to your original payment method, with no restocking fee, within 5–10 business days. Your bank or card company may need additional time to post it.
Can I return an item after 30 days?
Our return window is 30 days from delivery. If something is wrong with your product after that, contact us at gotzeplus@gmail.com — if it is a manufacturing defect, our warranty may apply.
What if my order arrives damaged or defective?
Contact us right away at gotzeplus@gmail.com so we can make it right at no cost to you.
Do I have extra return rights in the European Union?
Yes. If your order ships to the EU you can also cancel or return within 14 days of delivery, for any reason, in addition to the 30-day window.
Where can I find the full refund policy?
Read the full Refund Policy, or see Shipping, Returns & Warranty for a summary.
Warranty
What does the Lifetime Limited Warranty cover?
Götze products are covered against defects in materials or workmanship under normal use and maintenance. When a claim is covered, we repair or replace the product at no charge. Warranty terms may vary by product.
How do I make a warranty claim?
Email gotzeplus@gmail.com with your order number and a short description (photos help). Please keep your proof of purchase and product information handy, as they may be needed.
How long does the warranty last?
The warranty is for the lifetime of the product, subject to the terms and exclusions of the warranty.
What is not covered?
Damage or problems that do not result from defects in materials or workmanship, such as misuse, accidents, or normal wear.
Where can I read the full warranty?
See the Götze Product Warranty page.
Products & Care
Are Götze products dishwasher safe?
The tools featured in this store are dishwasher safe. You can also wash them by hand with warm water and mild soap, and dry them well.
Where can I find care and cleaning instructions?
Each product page includes care details, and our Journal guide Caring for Your Kitchen Tools covers washing, drying and storage.