Frequently Asked Questions

What is your return policy?

We accept returns within 30 days of delivery, on any item, including sale items. Products must be returned in accordance with our Return & Refund Policy.

There is no restocking fee. Approved returns are refunded in full.

What are the conditions for a return?

To be eligible for a return, the product must be in the same condition you received it (unused, with original tags and packaging where applicable). Please contact our customer support team before sending a product back.

How long does it take to receive my refund?

Once your returned product has been received and inspected, we will process your refund in full. The time it takes for the refund to appear in your account may depend on your payment provider.

What payment methods do you accept?

We accept the payment methods displayed at checkout, including credit and debit cards where available.

For the most up-to-date list of available payment methods, please refer to the payment options shown during checkout.

Can I return an item after 30 days?

Returns requested after the 30-day return period may not be accepted. We recommend contacting our support team as soon as possible if you have an issue with your order.

Where can I find the full refund policy?

For complete information about returns and refunds, please review our Return & Refund Policy before submitting a return request.

Need help with a return?

If you have questions about your return or refund, please contact our customer support team at gotzeplus@gmail.com. Please include your order number so we can assist you quickly.