TERMS OF SERVICE

Last Updated: August 11, 2026

Welcome to Götze. These Terms of Service (“Terms”) govern your use of the Götze website, including gotzeplus.com, and your purchase of products from Götze LLC (“Götze,” “we,” “us,” or “our”).

By accessing our website, placing an order, or otherwise using our services, you agree to these Terms. If you do not agree with these Terms, please do not use our website or place an order.

1. COMPANY INFORMATION

Götze LLC
2621 W Woodland Dr
Anaheim, CA 92801
United States

Email: gotzeplus@gmail.com
Phone: +1 646-581-2510

2. USE OF OUR WEBSITE

You agree to use our website only for lawful purposes and in accordance with these Terms.

You may not use our website:

For any unlawful or fraudulent purpose.
To interfere with the operation or security of the website.
To attempt to gain unauthorized access to our systems.
To copy, reproduce, distribute, or exploit website content without our permission.
To submit false, misleading, or fraudulent information.

We reserve the right to restrict or terminate access to our website if we reasonably believe that these Terms have been violated.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate and current.

However, product images may vary slightly from the actual product due to photography, lighting, screen settings, or manufacturing variations.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time without prior notice.

We also reserve the right to limit quantities available for purchase and to discontinue products at any time.

4. PRICES

All prices displayed on our website are stated in the currency shown at checkout.

Prices are subject to change without notice.

We reserve the right to correct pricing errors. If an item has been listed at an incorrect price due to an error, we may cancel the affected order and refund any amount already paid.

Applicable taxes, duties, customs charges, or other fees may apply depending on the customer’s location and applicable law.

5. ORDERS AND ACCEPTANCE

When you place an order through our website, you are making an offer to purchase the products selected in your order.

After receiving your order, we may send an order confirmation. An order confirmation does not necessarily mean that the order has been accepted or that the product is available for shipment.

We reserve the right to accept, reject, or cancel an order for reasons including:

Product availability.
Pricing or listing errors.
Payment problems.
Suspected fraud or unauthorized activity.
Incorrect shipping or billing information.
Other circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been received, we will issue a refund for the amount paid for the cancelled order.

6. PAYMENT

We accept the payment methods made available through our checkout.

You agree to provide accurate and complete billing and payment information.

By submitting payment information, you represent that you are authorized to use the payment method provided.

We may use third-party payment processors to securely process payments. Your payment information may be subject to the terms and privacy policies of those payment providers.

7. SHIPPING

We currently sell and ship products to customers in the United States and Canada, subject to product availability and shipping restrictions.

Shipping options, costs, and estimated delivery information will be displayed during the ordering process where available.

Delivery times may vary depending on the destination, shipping method, carrier, weather, customs processing, holidays, and other circumstances outside our reasonable control.

We are not responsible for delays caused by customs, carriers, weather, natural disasters, or other events beyond our reasonable control.

For international shipments, including shipments to Canada, the customer may be responsible for applicable customs duties, taxes, brokerage fees, or other charges imposed by the destination country.

If we become aware that an order cannot be shipped within the applicable promised or legally required timeframe, we will contact the customer regarding the delay and available options in accordance with applicable law.

8. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

Götze is not responsible for delays, additional shipping costs, or delivery failures resulting from incorrect or incomplete information provided by the customer.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.

9. RETURNS AND REFUNDS

We want you to be satisfied with your purchase.

Unless otherwise stated for a particular product, eligible products may be returned within 30 days of the purchase date.

To be eligible for a return:

The return request must be made within 30 days of purchase.
The product must be returned in new and unused condition.
The product should be returned with its original packaging and labels where applicable.
Proof of purchase may be required.

Return Process

To request a return, please contact us at:

gotzeplus@gmail.com

Please do not send a product back without first contacting customer service and receiving return instructions.

Restocking Fee

A 15% restocking fee may be deducted from the refund for eligible returns, where applicable.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is the result of an error on our part.

Customers are responsible for return shipping costs unless the product was received damaged, defective, incorrect, or otherwise qualifies for return shipping at our expense.

Refunds will be issued after the returned product has been received and inspected.

Refunds are generally made to the original payment method.

Depending on the payment provider, it may take additional time for the refund to appear in your account.

10. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible at:

gotzeplus@gmail.com

Please include your order number and, where appropriate, photographs or other information that helps us evaluate the issue.

We may offer a replacement, repair, refund, or other appropriate resolution depending on the circumstances and applicable law.

11. LIFETIME WARRANTY

Certain Götze products may be covered by our Lifetime Warranty.

Warranty coverage is subject to the applicable warranty terms and conditions for the product.

The Lifetime Warranty does not necessarily cover damage resulting from misuse, abuse, improper use, unauthorized modification, accidents, or normal wear and tear, unless otherwise stated in the applicable warranty terms.

For warranty assistance, please contact:

warranty@gotzeplus.com

12. PRODUCT SAFETY AND PROPER USE

Our products are intended to be used for their designed kitchen purposes.

Customers are responsible for using products safely and according to applicable instructions and warnings.

Sharp kitchen tools, blades, scissors, peelers, and related products should be handled carefully and kept away from children.

Do not use any product for a purpose for which it was not designed.

13. INTELLECTUAL PROPERTY

All content on our website, including but not limited to:

Logos
Trademarks
Product names
Product photographs
Videos
Graphics
Text
Designs
Website layouts
Product descriptions
Software and other materials

is owned by or licensed to Götze LLC and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, sell, publish, or commercially exploit our content without our prior written permission.

14. TRADEMARKS

Götze and related logos, names, product names, designs, and branding elements are trademarks or trade dress of Götze LLC or its licensors where applicable.

You may not use our trademarks or branding in a way that suggests an unauthorized affiliation, endorsement, or partnership.

15. CUSTOMER REVIEWS AND USER CONTENT

If you submit a review, photograph, video, testimonial, comment, or other content to us (“User Content”), you represent that:

You have the right to submit the content.
The content is accurate to the best of your knowledge.
The content does not violate the rights of another person or entity.
The content does not contain unlawful, defamatory, abusive, or misleading material.

By submitting User Content, you grant Götze a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, modify, and distribute the User Content for marketing, advertising, promotional, and business purposes.

We reserve the right to remove or decline to publish User Content at our discretion.

16. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to or integrations with third-party websites, applications, payment providers, shipping providers, social media platforms, or other services.

We are not responsible for the content, policies, security, availability, or practices of third-party services.

Your use of third-party services may be subject to their own terms and privacy policies.

17. WEBSITE AVAILABILITY

We do not guarantee that our website will always be available, uninterrupted, secure, or error-free.

We may modify, suspend, or discontinue any part of the website or its functionality at any time.

18. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, our website and its content are provided on an “as is” and “as available” basis.

We do not guarantee that the website will be uninterrupted, error-free, secure, or free of harmful components.

Nothing in these Terms limits any warranty or consumer protection right that cannot lawfully be excluded or limited under applicable law.

19. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Götze LLC and its officers, employees, agents, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the website or purchase or use of our products.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

20. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Götze LLC and its officers, employees, agents, affiliates, and service providers from claims, damages, liabilities, losses, and expenses arising from:

Your violation of these Terms.
Your misuse of our website.
Your violation of applicable law.
Your violation of the rights of another person or entity.

21. PRIVACY

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect personal information.

22. CHANGES TO THESE TERMS

We may update these Terms from time to time.

When we make changes, we may update the “Last Updated” date at the top of this page.

Your continued use of our website after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

23. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

24. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and other policies referenced on our website, constitute the agreement between you and Götze LLC regarding your use of the website and your purchases from us, except where additional terms apply to a specific product or service.

25. CONTACT INFORMATION

If you have questions about these Terms, your order, a return, warranty service, or any other customer service matter, please contact us: